Email is the best option especially if you are looking for certain types of beads, this will allow us time to research the item and send you the appropriate links. Click Here for our Contact us form.
email 7 days a week 6:00 AM to 6:00 PM EST firstname.lastname@example.org
Warehouse 8:00 AM to 1:00 PM EST 603-924-1924
Toll-Free Monday-Thursday 9:00 AM to 5:00 PM EST Fridays 9AM-2PM 888-213-9484
How do I apply my Discount or Promo Code?
During the checkout process apply the discount code on your final payment screen. For more detailed information visit our Discount FAQ page please click here.
Can I add more than one Discount or Promo Code to my Order?
Only one Code Per order
How much is shipping?
U.S. $2.75 for orders under $20 and free shipping on orders over $20. U.S. USPS Priority 3-5 day starting at $6.30 U.S. Express USPS 2-3 day starting at $21.65
(Priority Shipping orders paid before 11:00 AM EST M-F will ship same day)
Canada $9.99 for orders under $150 and free shipping on orders over $150. International any order any size $21.38
For more Shipping and International Customs information see our FAQ Shipping page click here.
What is your 90 day return Policy?
Please always contact us first, so we know to expect the return. We allow returns within 90 days after receiving the items. All items returned must be in original unaltered packaging complete and unused. Returns can be sent to:
Insure that your items are returned in a similar type packaging that they arrived in. If your items arrived in a bubble mailer, they must be returned in a similar type bubble mailer. Please do not send items in a plain white envelope, the items can get damaged and would become non refundable.
To learn more about returns, errors or missing items visit our FAQ Returns Page please click here
How do I reset my Password?
Please follow these step by step instructions Click Here.